Shipping & Delivery
All STUDIO ENA jewellery is made by hand in our studio in Saarbrücken and carefully prepared for shipping. Here you will find all information about delivery times, shipping costs, tracking and international delivery.
Delivery
Within Germany, delivery including production and standard shipping takes up to 7 working days.
Deliveries to other countries may take longer depending on the destination. Different lead times may apply to custom-made pieces. The delivery time stated on the individual product page always applies.
Shipping destinations & costs
Shipping within the European Union is currently available to selected countries only. All destinations currently available for delivery and the applicable shipping costs are displayed at checkout.
If your country cannot be selected, please contact us before placing your order. We will be happy to check whether delivery is possible.
Order tracking
As soon as your order has left our studio, you will automatically receive a shipping confirmation containing a tracking link.
Express shipping
If you need your order by a specific date, please contact us before placing your order. We will be happy to check whether earlier completion or express shipping is possible.
Delivery by a specific date can only be confirmed once you have received our written confirmation.
Studio collection
Collection from our studio in Saarbrücken is possible by prior arrangement. Please contact us before placing your order.
International shipping
International delivery times may vary depending on the destination country.
For selected destinations, we offer DDP shipping (Delivered Duty Paid). In this case, applicable customs duties, taxes and import fees are calculated and paid at checkout, so no additional charges will generally be due upon delivery.
If DDP shipping is not available for your destination, additional customs duties, taxes or import fees may be charged upon import. These costs are not included in the purchase price and are the responsibility of the customer. STUDIO ENA has no influence over the type or amount of these charges.
Delivery issues
If your order arrives damaged or the tracking status has not changed for an unusually long period, please contact us and include your order number.
For damaged deliveries, we will also require photographs of the jewellery and the shipping packaging so that we can review the case.
Undeliverable parcels
If a parcel is returned to us because of an incorrect or incomplete delivery address or because it was not collected, additional shipping costs may apply if the order is sent again.
Still have questions?
We are happy to help, especially if you need your order by a specific date or have questions about an international delivery.