To shop at STUDIO ENA and access all our services, we recommend that you create an account.

We compile all information about the product, such as size, material and composition on the product page. If you would like more information or images, please contact us by email.

Contact: elena@studioena.de

You can either browse our collection on our shop page, or use the search function in the footer.

• Click on the desired product on the shop overview.
• Select the desired size or material
• Add the product to the shopping cart
• When you have finished shopping, click on the shopping cart. You will find it in the upper right corner of the website.
• Select a shipping method and a payment method
• Enter your shipping details and on the next page your payment details
• After a few minutes you will receive a confirmation email with the details of your order. Once your order has shipped, we will notify you with another email.
  
  Contact: elena@studioena.de

If you wish to cancel or change an order, please contact us by email as soon as possible.

Contact: elena@studioena.de

When you place an order with STUDIO ENA, an order confirmation will be sent to the email address you provided. If you have not received an order confirmation, please make sure that you have entered the correct mail address and notify us by mail.

Contact: elena@studioena.de

Our online shop delivers worldwide. We work with trusted courier services to ensure that every order reaches its destination as quickly as possible. Within Germany, orders are usually shipped with DHL, while international deliveries are handled by UPS. All orders are fully insured during shipping.

Please indicate if the delivery address differs from the billing address. If you provide your mobile phone number, your order will automatically be converted to the DHL On Demand service (depending on the destination). This service allows you to specify a drop-off location without a signature, reschedule delivery, or collect your parcel from a DHL service point.

If no one is able to accept the parcel on the day of delivery, DHL will leave a notification card with instructions on how to arrange a new delivery time or an alternative address.

We also offset the carbon emissions of our shipping through DHL GoGreen Logistics.

Please note that for international deliveries, customs duties, taxes, or import fees may apply depending on the destination country. These costs are not covered by STUDIO ENA and must be borne by the customer.

All products are made to order and the production time is stated on the respective product page. As part of our sustainability practices, we usually wait until all the items in your order are ready before shipping them together. However, we are happy to arrange split shipping for items that are ready for dispatch.

If you need something urgently, please get in touch – we will always do our best to accommodate you.

All orders shipped within Germany include VAT. Regular shipping charges are €6 within Germany, from €25 within Europe, and from €30 for international orders. Shipping rates may vary depending on the destination.

All times are based on recommended dates from our partner couriers, but are not guaranteed. Deliveries to some remote locations may take longer. To confirm the delivery time for your address or if you have any concerns, please contact us.

All items purchased from STUDIO ENA can be exchanged or returned within 30 days of delivery. To do this, send us an email to: elena@studioena.de

To return an item, we need the following information: Order number and item description.

We ask you to give us a specific reason so that we can constantly improve our service.

The cost of the return shipment must be borne by the buyer. We ask that the package be insured according to the value of the goods. Items must be returned in perfect condition, unused and in their original packaging.

STUDIO ENA reserves the right to refuse returns that do not meet our guidelines. Returns that do not meet our guidelines may be returned to the original shipping address at our discretion.

Damaged or defective items

Upon receipt of your order, we ask that you inspect the items directly and contact us immediately if any damage is visible or if you have received an incorrect item.

Please contact us immediately via elena@studioena.de if you have any further questions.

Something you love and which accompanies you every day or on special occasions is not something you throw away or can replace so easily. That's why we offer to repair your jewellery - if this is possible. If you need minor repairs or polishing, we can offer you an affordable and hassle-free refurbishment service, just contact us by email.

To care for your jewellery and keep it free of grease and dirt, I recommend that you regularly rub it with a jewellery polishing cloth to make it shine again.

STUDIO ENA jewellery has a gold plating with a thickness of 3 micros, which means that the gold should last 2-3 years if worn regularly. Contact us by mail for this too and we can find a solution together.

* Please note that return shipping costs are the responsibility of the customer.

The jewelry should be stored in a place that is free from moisture to avoid tarnishing. In general, however, it can be said that tin begins to tarnish much later compared to silver. If the jewelry loses its luster, it can be polished again without any problems.

Nevertheless, if possible, avoid wearing the jewelry while sleeping, washing, or showering. The surface may become dull due to contact with cosmetics.